Privacy Policy

PQ FixIt · Effective November 3, 2026

PQ FixIt (pqfixit.com) is the maintenance request site Point Quest Group runs for its properties and businesses. This policy explains what PQ FixIt collects, how it's used and who sees it. Questions: maintenance@pqfixit.com.

What we collect

• Your name, your location, and your role (staff, director, crew or admin).
• Your cell phone number and/or email address, which you use to sign in and where we send alerts.
• What you submit: maintenance tickets (title, description, urgency, photos), notes, and the history of each ticket.
• Whether you agreed to text messages, when, and whether you replied STOP.
• Basic security information: when you signed in, and your internet address to stop abuse (such as too many sign-in codes).

How we use it

Only to run PQ FixIt: signing you in with a one-time code, sending tickets to the right director and maintenance crew, and letting you know about your tickets and jobs by text and email. We don't use it for advertising, and we don't sell it.

Text messages

We text you only if you agree, on the request form, when PQ FixIt asks after you sign in, or in Settings. Texts are about your tickets and jobs: sign-in codes, new jobs, tickets waiting for your priority, emergencies, and when a problem you reported is fixed. Reply STOP to any text to stop them, or turn them off in Settings.

We do not sell, rent or share your mobile phone number or your text messaging consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party, except our texting provider (Twilio), which delivers the messages for us.

Photos

Photos you add to a ticket are stored privately. We remove the location and other hidden information phones put in pictures. Only people who can see the ticket can see its photos. Please don't include people, especially students, in photos.

Who can see what

• Staff see the tickets they submitted.
• A location's director sees that location's tickets and access requests.
• Maintenance crew see the jobs assigned to them.
• Maintenance admins see all tickets, people and locations, to dispatch the work.

Companies that help us run PQ FixIt

Google Cloud (hosting, the database and photo storage), Google Workspace (email from maintenance@pqfixit.com) and Twilio (text messages). They handle your information only to provide those services to us.

How long we keep it

Tickets and their history are kept as maintenance records. Nothing is deleted outright: when an account is turned off, it can't sign in or get alerts, but its past tickets stay on record. To ask for a correction or for your information to be removed, email maintenance@pqfixit.com.

Security

PQ FixIt uses encrypted connections (https), stores sign-in codes and session keys only in scrambled form, limits how many codes can be sent, and checks on every page that you're allowed to see what you asked for.

Changes

If this policy changes, we'll update the date at the top of this page.